By providing transparent tracking, reduced administrative workload, and improved customer service, Levaco is setting new industry standards and paving the way for even more possibilities in the future.
Samantha Monjaerts, a logistics expert with seven years of experience in the industry joined Levaco a few months ago where she works as a Customer Service representative. Samantha is responsible for overseeing the entire order processing journey from A to Z, including coordinating shipments, managing sea freight, handling customs documentation, and maintaining constant communication with various stakeholders.
Today, Samantha shares her insights about Levaco’s new webtracker, a cutting-edge software that revolutionises shipment tracking and enhances customer experience.
Introducing the New Webtracker
“Levaco’s webtracker is a game-changer for customers, providing real-time track and trace capabilities for their shipments”, says Samantha. With a personalised login, customers gain complete control over their cargo, making the entire process transparent and efficient. The system offers multiple filtering options to easily access specific shipment details, including transport data, packaging information, and stored documents, all of which can be easily exported to Excel.
Advantages of the Webtracker
Samantha highlights several key benefits of using Levaco’s webtracker. Firstly, it streamlines communication, reducing the need for extensive email exchanges and allowing more time for qualitative customer service. The platform’s user-friendly interface and customisable parameters ensure clients receive relevant information promptly, leading to a better overview and enhanced customer satisfaction. Notably, the system promotes transparency which allows for an immediate response to errors. This helps to find alternative solutions quickly in case of problems or delays.
Experience and Recommendation
“Having worked with the tool for a while now, I can really see the advantages”, says Samantha. Both we, as employees, and our clients appreciate the efficiency and user-friendly features. She emphasises that the system empowers her to better serve her customers and confidently recommends it to various clients. Samantha is proud of Levaco’s innovative product, which complements the company’s commitment to flexibility and meeting diverse customer demands worldwide.
Levaco’s webtracker is a testament to the company’s dedication to excellence and customer-centric solutions. The webtracker has become an indispensable tool for logistics professionals and clients alike, you can find a demo version about the webtracker on our website or you can contact us for more information: https://levaco.be/contact/.
